Fair pricing.
Clear refund policy.

Refund Policy Overview

This Refund Policy explains how refunds, cancellations and subscription-related requests are handled for Doova apps, services, plans and custom development work.

Doova aims to keep pricing clear, services useful and support simple. Refund eligibility depends on the type of service, purchase platform, timing of your request and the reason for the request.

This policy should be read together with our Terms & Conditions and Privacy Policy.

Free Apps and Free Plans

Doova may offer free apps, free plans, trial features or limited free access to selected tools. No payment is required for free services, so no refund is applicable.

We may change, limit, update or discontinue free features at any time. Where appropriate, we may provide notice through the Doova website, app or other available communication channels.

Subscriptions and Paid Plans

Certain Doova features, apps or plans may require a paid monthly, yearly, one-time or custom subscription payment. Pricing and plan details will be displayed before you complete your purchase.

• Paid subscriptions may renew automatically where this is clearly disclosed at checkout or through the purchase platform.
• You can cancel a recurring subscription before the next renewal date to avoid future charges, subject to the rules of the purchase platform.
• Cancellation stops future renewals but does not automatically create a refund for time already used in the current billing period.
• Access to paid features may continue until the end of your already paid subscription period unless otherwise stated.

When a Refund May Be Available

Doova may review refund requests in good faith. A refund may be considered in situations such as:

• You were charged more than once for the same subscription or purchase because of a verified billing error.
• A payment was completed, but paid features were not activated and Doova is unable to resolve the issue within a reasonable time.
• You were charged after cancelling a subscription in accordance with the applicable cancellation process.
• A technical issue caused by Doova substantially prevented use of a paid Service and cannot be reasonably resolved.
• Applicable consumer-protection law requires a refund in your circumstances.

Each request is reviewed individually. Eligibility is not guaranteed simply because a request is submitted.

Non-Refundable Situations

Except where required by applicable law or specifically approved by Doova, refunds may not be available in the following situations:

• You changed your mind after using a paid app, plan, feature or service.
• You did not cancel a recurring subscription before the renewal date.
• You cannot use a Service because of device limitations, unsupported operating systems, internet issues or third-party service issues outside Doova’s reasonable control.
• Your account was suspended or terminated because you violated Doova Terms & Conditions.
• You provided incorrect information, used an incorrect account or made a purchase through an unauthorized source.
• A custom app, consulting service or development project has already begun, been delivered or has incurred agreed project costs.

App Store and Third-Party Purchases

If you purchased a Doova app, subscription or in-app feature through Google Play, Apple App Store or another third-party platform, your payment may be processed by that platform.

In such cases, refund requests may need to be submitted directly through the platform where the purchase was made. Doova does not control the refund decisions, timelines or policies of third-party stores and payment providers.

• Review the purchase history and refund process in the relevant app store account.
• Keep your order ID, purchase receipt and transaction details available.
• Contact Doova Support if you need help identifying a Doova purchase, account or subscription.

Custom Apps and Business Services

Custom Doova apps, business solutions, consulting, setup services, branding work and development projects may have separate proposals, quotations, statements of work or agreements.

Those project-specific documents will govern payment schedules, deliverables, cancellation terms, revision limits, ownership, support and refund eligibility for the relevant custom service.

• Advance payments, booking fees and discovery fees may be non-refundable once work has started.
• Payments for completed milestones, approved designs or delivered work are generally non-refundable unless agreed otherwise in writing.
• If a custom project cannot proceed because of Doova’s material failure to deliver agreed work, we will review the matter according to the applicable project agreement.

How to Request a Refund

To request a refund for a purchase made directly through Doova, contact us as soon as possible after identifying the issue.

Please include:

• Your name and the email address linked to your Doova account.
• The app, plan or service related to the request.
• Your payment date, amount and transaction or order ID.
• A clear explanation of the issue and any relevant screenshots.
• The payment method used, without sharing sensitive card or banking details.

Send refund requests to [email protected] or use our Contact Page.

Refund Review and Processing

Once we receive your request, Doova may ask for additional information to verify the purchase, account ownership and reason for the request.

• We aim to acknowledge eligible support requests within a reasonable time.
• If a refund is approved, we will initiate it through the original payment method where possible.
• The time it takes for funds to appear in your account depends on your bank, payment provider, card network or app-store platform.
• Payment-processing fees, currency-conversion charges and bank fees may be outside Doova’s control.

Approved refunds are processed within a reasonable period, subject to applicable law and payment-provider processing times.

Cancellations

You may cancel eligible subscriptions or services according to the cancellation steps provided at the time of purchase or in your Doova account settings, where available.

For recurring subscriptions, cancellation generally takes effect at the end of the current paid billing period. You will retain access to paid features until that period ends unless otherwise stated.

Doova does not impose cancellation charges for cancelling an eligible subscription, unless a separate agreed business contract clearly states otherwise and such terms are permitted by applicable law.

Changes to This Refund Policy

We may update this Refund Policy as Doova Services, pricing, payment methods, business practices or legal requirements change.

When we make changes, we will update the “Last updated” date at the top of this page. The policy in effect at the time of your purchase will generally apply to that purchase, subject to applicable law.

Contact Us

For questions about subscriptions, cancellations, payments or refunds, contact the Doova team.

Please include your account email and order or transaction ID so we can help you faster.